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REDISCOVERY & RESILIENCY:

Tempering the IMPACT of the Pandemic through Technology

The world has felt the negative effect of the coronavirus disease 2019 (COVID-19) on the economy and society at large, pushing organizations and businesses to adapt to new ways of operating in order to survive. With technology has become a critical tool for businesses to thrive in the new normal, PLDT Enterprise has come to the forefront in providing businesses with innovative technologies, tools, and digital platforms to help businesses pivot towards the new future of work.

"Our ultimate goal at PLDT Enterprise is to make a positive impact on every single business. And we wish to do that by providing the information and communications technology requirements of businesses across industries that will enable them to become more resilient and prepared for any other future disruption."


JOVY HERNANDEZ

President & CEO, ePLDT SVP & Head, PLDT and Smart Enterprise

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Despite the threat of COVID-19 to businesses and individuals alike, PLDT Enterprise had to ensure that its services continue operations. As a consequence, employees faced the challenge of being on locked down in certain facilities. In order to exhibit our unwavering commitment to serving customers, PLDT Enterprise, through its ICT arm ePLDT which manages and operates the largest network of Data Centers produced a video highlighting the sacrifice of facing these challenges in order to keep services of their customers running no matter what.

PLDT helps COVID-19 frontliners with free communications support

PLDT Enterprise provided vital communications support to hard-pressed healthcare workers, soldiers and policemen and other personnel at the frontlines of the fight against the novel coronavirus. Working with the Department of Health (DOH), PLDT Enterprise deployed free cloud, push-to-talk (PTT) smartphones that can provide rapid communications in support of the operations of the government hospitals that have been designated as COVID-19 referral hospitals.

PLDT enables Visayas with technology amid COVID-19 situation

In the ongoing battle against the pandemic coronavirus COVID-19, PLDT Enterprise continued its pledge to provide free connectivity support across the country including the Visayas region. PLDT Enterprise recently provided free connectivity support and hotline services to various medical facilities and security checkpoints in the cities of Cebu, Iloilo, Ormoc, and Tacloban—to help ease the burden of COVID-19 frontliners.

PH hospitals strengthen cybersecurity during COVID-19

Amid the ongoing global pandemic, Philippine hospitals engaged in COVID-19 response now also face cybersecurity threats with cyber criminals exploiting the pandemic to contrive their cyberattacks and take advantage of vulnerable systems during this time. PLDT Enterprise, through its ICT arm ePLDT Inc., has announced a free three-month cyber threat monitoring and response solution, powered by the ePLDT Security Operations Center to healthcare centers and hospitals in the country.

PLDT Enterprise enables C.L.E.A.R COVID-19 app

A development team from CMI Tech and Spring Valley created an online application called C.L.E.A.R to aid in the control of the spread of COVID-19. PLDT Enterprise enabled the Citizen’s Logistics & Early Assessment Reporting Tool (CLEAR) COVID-19 Online App which allows users to track their state of health on a daily basis and enable contact tracing when necessary. PLDT Enterprise gives the necessary support to the CLEAR team with its required connectivity and sponsorship, enabling more LGUs to adopt the usage of this online app.

Commuting health workers get live tracking updates for DoTR free bus ride

The Department of Transportation (DOTR), in partnership with PLDT Enterprise and Vectras, Inc., recently deployed Smart tracking solutions to its bus units serving health workers to aid them in their daily travel going to and from different hospitals across Metro Manila. Through this service, frontliners get to see the exact GPS locations of their free shuttle service from the DOTR plying their designated routes going to hospitals

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These unprecedented times have definitely challenged and reinvented our ways of living and coping. These circumstances signified difficult decisions to survive, while to others, this was a test of courage and strength. As word spread on the potential lifting of the ECQ around May 2020, PLDT Enterprise had taken a more enthusiastic approach on initiatives to enable business resiliency for its customers.

PLDT Enterprise lays the groundwork for business resilience under the new normal

PLDT Enterprise welcomes the starting point of a new age for business where digital adoption becomes key

The world has felt the negative effect of the coronavirus disease 2019 (COVID-19) on the economy and society at large, pushing organizations and businesses to adapt to new ways of operating in order to survive. The difficulties brought about by the global pandemic challenged the business climate: some businesses faced bankruptcy risks while most businesses halted operations completely. Other businesses, however, were able to persist as they shifted towards online and digital. Technology has become a critical tool for businesses wishing to thrive during and after the pandemic. PLDT Enterprise—the B2B arm of the Philippines’ leading ICT and digital services provider—aims to support businesses in this endeavor with its latest strategic thrust. "We at PLDT Enterprise stand with all the organizations in the private and public sector. As an ICT provider, we place it upon ourselves to help businesses rediscover and reinvent themselves using technology,” said Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups. PLDT Enterprise welcomes the starting point of a new age for business where digital adoption becomes key. In order to operate under the ‘new normal’, enterprises have to invest in digital technologies that would strengthen their business resilience and enable them to mitigate disruptions in the future.

“Let’s Step into a New Day. Every day is a New Day!”

Jovy Hernandez

ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups

"When the quarantine gets lifted, there is simply no way that our lives will resume as if this had never happened. Businesses can never return back to business as usual, and they will definitely need to assume new ways of working and connecting to their customers," Hernandez added.

One of the disruptions brought about by COVID-19 was the recalibration of business models among organizations. For instance, digital learning has now been put into the mainstream, brick-and-mortar businesses were forced to adopt e-commerce platforms, and multiple other industries sought to provide contactless transactions. And PLDT Enterprise intends to support more businesses in these digital transformation initiatives with its wide range of fixed, wireless, and ICT solutions. "Our ultimate goal at PLDT Enterprise to make a positive impact on every single business. And we wish to do that by providing the information and communications technology requirements of businesses across industries that will enable them to become more resilient and prepared for any other future disruption," Hernandez said. PLDT Enterprise is currently strengthening its fiber solution for businesses and is coming up with more tailor-fit digital solutions to ensure their continued operations while at home. And with the 'new normal' requiring heavy reliance on technology, businesses will need to start investing and digitizing their business processes and assets. Moving forward, they can offload to data centers and cloud-based services of PLDT Enterprise so they can focus on their core business. “They say recover, rebuild. No! We say rediscover, reinvent! And technology is the enabler,” Hernandez said. Furthermore, Hernandez stressed on the importance of shaping a new ecosystem of business which he identifies essential for national development after the global pandemic. “When industries embrace digital adoption, we can create a resilient ecosystem where all of us synergize our capabilities to yield business outcomes that are far greater than what each of us could have achieved. Today marks that beginning. Let’s Step into a New Day. Every day is a New Day!” Hernandez concluded.

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As the country commemorated National Heroes' Day, PLDT Enterprise celebrates the hard work and commitment of local entrepreneurs—our modern-day heroes—by extending its MSME stimulus packages for another month to help micro, small and medium enterprises (MSMEs) get their businesses back on track. The stimulus offers are founded on connectivity solutions that feature PLDT Enterprise’s newest fiber broadband service BEYOND FIBER and wireless broadband Smart BizLTE.

PLDT Enterprise, DTI to enable MSMEs restart with 3-month FREE business bundle

PLDT Enterprise offers MSMEs reliable solutions best suited to shift their operations to digital—all free for three months

PLDT Enterprise, the Business-to-Business (B2B) arm of the country’s leading ICT and digital services provider, introduces a solutions bundle designed to help micro, small and medium enterprises (MSMEs) get their businesses back on track. Recognizing that businesses have differentiated digital priorities, PLDT Enterprise designed the said package with flexibility to allow MSMEs build upon their requirements by offering reliable business and connectivity solutions and selecting add-on services best suited to shift their operations to digital—all with first three months of use for free. The bundles are founded on connectivity solutions that feature PLDT Enterprise’s newest fiber broadband service BEYOND FIBER and wireless broadband Smart BizLTE. “We at PLDT Enterprise have always aimed to make a positive impact on every single business. With our current situation posing many financial pressure on MSMEs, we have endeavored to design a customizable solution that goes beyond basic connectivity to enable them to kickstart their operations while striving for financial recovery,” said ePLDT President & CEO and SVP & Head of PLDT and Smart Enterprise Business Groups Jovy Hernandez. With businesses having varied needs beyond data access, the offer comes with an array of add-on solution options to choose from ranging from software, hardware and services. PayMaya, Cyber Security, and digital collaboration tools are just some of the few tools offered under this package to help MSMEs build online presence, accept online payments, improve productivity and collaboration, and enhance operations. The overall cost of the bundle will differ, depending on the add-ons selected by customers. The business bundle stimulus offer for MSMEs is available for a limited period and is set to include even more solutions in the months to come, to cater to a wider array of business needs in support of the growing needs of MSMEs as they expand their operations.

“Business models and operations have changed and will continue to do so as a response to the COVID-19 pandemic.”

Mon Lopez

DTI Secretary

The Department of Trade and Industry (DTI) has signified their support for the initiative, encouraging MSMEs to avail of the package to jumpstart business activity. “Our MSMEs make up the largest portion of business today. With the effects of the pandemic slowing down business activity, members of the private and public sectors must come together to look for novel ways to stimulate business activity,” said DTI Secretary Mon Lopez. “We support PLDT Enterprise in their initiatives to enable the local MSME market with their stimulus program. Indeed, business models and operations have changed and will continue to do so as a response to the COVID-19 pandemic. We laud PLDT for stepping up in assisting MSMEs successfully pivot towards digital without causing financial strain,” DTI Assistant Secretary Jean Pacheco added.

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In line with its thrust to make a positive impact on every single business, PLDT Enterprise - through its Wireless arm Smart - empowers businesses with new products and solutions that will enable them to keep moving forward in this next phase of business. “Our customers’ needs are evolving, and we at PLDT Enterprise ensure to continuously keep up with those demands by always innovating our services and products. We have to be prepared for whatever demand will arise in the future, which is why we’re setting the groundwork for future technologies as early as now,” said Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups of PLDT Enterprise.

Recognizing today’s changing business landscape, PLDT Enterprise adds new Wireless offerings to its portfolio of services namely Smart GIGA Study, Smart Queuing Solution, Smart Tracker, and Smart 5G—allowing businesses and subscribers to not only move forward but also make their lives vastly easier, safer, and more productive.

"The ways we are expected to explore, discover, and live—will be defined, and even disrupted by wireless solutions that are anticipated to transform business across sectors. And to keep moving forward is also our direction at PLDT Enterprise. We are one with our customers in facing head-on the challenges of these times," said Jojo Gendrano, FVP & Head of PLDT Enterprise Core Business Solutions.

These new features and capabilities were unveiled during PLDT Enterprise’s Keep Moving Forward event on August 4, 2020, which was streamed live via YouTube. The event also marked the launch of Smart Enterprise’s latest campaign to empower businesses with products and solutions that will enable them to keep moving forward and work faster & smarter. “The COVID-19 pandemic has really opened everyone’s eyes to different possibilities and new ways of doing things. PLDT Enterprise is confident that our new wireless offerings can help people navigate these changes. Of course, innovating is a nonstop endeavor for us with our valued customers in mind,” said Chet Alviz, VP & Head of Wireless Marketing and Smart Infinity for PLDT Enterprise."

Despite the challenges, however, the results on one hand have been greatly inspiring. We have seen organizations rediscovering their optimism and drive, reinventing their business models, retailers are shifting to online platforms, and businesses are accelerating their move towards digital transformation.

PLDT Enterprise made history as it brought together local and global digital thought leaders and industry pioneers in a fully virtual setting to engage with delegates as they share insights on the latest technologies that can help drive technological enablement among enterprises throughout the region. Carrying the theme, “IMPACT”, this year’s convention inspired delegates to embrace the call of making a positive impact on society through the adoption of innovations and technologies set to define the new future of work.

Live Wire