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Smart Bags 'Best Video Experience' Award in the PH

Independent mobile analytics company OpenSignal has cited the wireless arm for providing its customers the best video experience in the country.

OpenSignal has published an independent analysis of the customer experience for video services by telecom carriers in Asia, showing that Smart garnered a video experience score of 42.2, well ahead of competition in the Philippines and well above the national average.


OpenSignal’s video experience metric uses an International Telecommunication Union (ITU)-based approach for measuring video quality. It is derived from several underlying parameters based on real-world measurements of video streams from the world’s largest video content providers.


“Our ‘YouTube Everyday’ promo was part of our initiative to unlock the billions of hours of content online for every Filipino. We were confident that our customers would enjoy the experience because we built a world-class network that can cater to their demanding video needs. This report from Open Signal validates not just our strategy, but the work put in by the entire company to build our network,” said PLDT-Smart chairman Manuel V. Pangilinan.

"We were confident that our customers would enjoy the experience because we built a world-class network that can cater to their demanding video needs," said PLDT-Smart chairman Manuel V. Pangilinan.

Smart launched in April its YouTube promo, under which subscribers get to enjoy an hour of YouTube for free daily if they purchase various mobile data packages. The promo, which ran until the end of October, boosted the number of YouTube users by nearly 400% and the volume of YouTube traffic by over 850%.


“Our customers love watching YouTube, Netflix, and other videos on their smartphones. This is the reason why we invested heavily into making the country's fastest LTE network, Smart, the best network for watching videos on-the-go. This recognition from an independent global and analytics firm, Open Signal, affirms our commitment to our customers to be their trusted and preferred digital and technology partner,” said Ernesto R. Alberto, PLDT-Smart Executive Vice President and Chief Revenue Officer.


Appetite for video


Studies show that video has become the main driver of mobile data usage worldwide.


Filipinos, in particular, are among the most avid video consumers in the world, according to a recent research report by content delivery firm Limelight Networks. The study, which collected responses from 10 countries in August 2018, showed that viewers in the Philippines watch the most online video each week at 8 hours and 46 minutes—even more than India and the US, where people watched close to 8 and a half hours of online video. The Philippine average surpassed the global count, which was at 6.75 hours.